SMR Truck & trailer Repair, lnc

What do drivers say?

• Schott's1Nov 4, 2022

  I don't know where to begin with this company. First they have bad customer service. The don't return calls or listen to their voice mails. I dropped off a trailer to be repaired and told them to call when it was repaired. They told me that don't go get parts that I would have to go get them for them. I told them I wasn't waiting around for the trailer because there was a few days of work that needed to be done. I told them to either go get the parts or send me the list of parts needed and I'd have them overnight from Kentucky trailer to them. They told me ok. After a few days they still hadn't called me so I called them and was told that they would go get the parts. I said ok. This back and forth about who was going to go get parts went on for a few weeks then they said to come get your trailer that we are not fixing it. They said I owed them $150 for diagnostic and a $150 for storage which is complete nonsense. They never would fix the trailer or send me a parts list so how is this my issue.?.?. I do not recommend using this company!!!

• 5Jun 5, 2018

  get my service don't on all 5 of my trucks here. these guys really take pride in what they do and treat customers with most respect. number one shop in area hands down

• 5Mar 28, 2018

  Great vibes. Excellent mechanics. I had clutch issues They had me in and out with truck running perfectly same day. A clutch job in a day? Can’t beat that in this are.

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