MHC Kenworth - Kingsport

What do drivers say?

• 4Jun 10, 2018

  i rolled in on a saturday morning... we all know how hard it is to get in on a saturday... well, i lost boost... they squeezed me in for a ecm code read and found it was my boost sensor that shorted out... they pulled a new sensor , dropped it in and ran a regen... the whole process took about 3 hours, cost me 200$...some folks may say that wasnt good... but considering they could have pushed me off till monday because they already were busy with other trucks, id say they treated me pretty good. there was a tractor in every bay... they fixed my problem out in the parking area... so, my hats off to them for making quik work of it.

• 1Nov 24, 2017

  This place has no idea what customer service should be. If you break down on the road, skip this place as they will likely take at least a week to even look at your truck. No rental trucks. They don't care that waiting a week before even getting a diagnosis, plus more time to repair, all while you are stuck and cannot deliver a load might end someone's business.

• 4Jul 20, 2017

  This place is very clean and updated. There is a tv room with recliners, a kitchen with large screen tv, laundry and a shower. Plenty of grass for the pooch and a small truckstop across the street. There is also a wifi connection. The only downside for me is that like many shops, they are busy and it could be some time before they get to ones truck. I actually am leaving here after a day and a half without having what I came in here for fixed. Much got done but not the actual AC....apparently something needed to be updated before it all went back together and they don't have the part so my company is pulling the plug on any more waiting around. I really hope the shop can defeat the idle out or it shall be a very uncomfortable next while during this heat wave.

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